Returns & Refunds

Start a return

Open the Start a Return page and enter the order number, checkout email, return reason and supporting details. The request is recorded for customer-support review.

Return eligibility

Submit a return request promptly after delivery. Eligibility can vary by product type, item condition, hygiene considerations, personalisation, use and the circumstances of the order.

Item condition

Returned items should normally be complete and in appropriate condition with packaging, accessories and included items where applicable.

Damaged or incorrect items

Report damaged, defective, missing or incorrect items promptly. Include the order number and clear details so support can review the issue.

Request review

Gigglori may request evidence such as photographs, delivery records or customer complaint details before the final return, refund or resend outcome is confirmed.

Refund handling

If a customer refund is approved, Gigglori processes it through the appropriate payment/refund workflow. Payment-provider processing time may apply after the refund is issued.

Need help?

If you are unsure whether an item is eligible, submit the return request or contact Gigglori customer support. Do not ship an item back until written return instructions are confirmed.